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SLA uptime calculator FAQs
How is allowed downtime calculated?
Multiply the period duration by the unavailable fraction: allowed downtime = period × (1 - target / 100). A 99.9% target has a 0.1% unavailable fraction.
How much downtime does 99.9% allow per month and year?
At 99.9%, an exact 30-day month allows 43 minutes 12 seconds. A 365-day year allows 8 hours 45 minutes 36 seconds. An average calendar month of 365.2425 days divided by 12 allows about 43 minutes 49.7 seconds.
What is the difference between 99.9% and 99.99% uptime?
99.99% permits one tenth as much downtime as 99.9%. Over 30 days, the allowance falls from 43 minutes 12 seconds to 4 minutes 19.2 seconds, a reduction of 38 minutes 52.8 seconds.
What do three, four, and five nines mean?
Three nines means 99.9%, four nines means 99.99%, and five nines means 99.999%. Each extra nine cuts the unavailable fraction, and therefore allowed downtime, by a factor of ten.
How do I calculate uptime from downtime?
Subtract downtime from the total period, divide by the total period, then multiply by 100. Four hours of downtime in an exact 30-day period corresponds to 99.4444% uptime.
Does planned maintenance count as downtime?
It depends on the SLA or SLO policy. Some agreements exclude approved maintenance windows; others count every unavailable minute. Apply the inclusions and exclusions in the governing agreement.
How do rolling and calendar windows differ?
A calendar window resets on fixed dates, while a rolling window continuously evaluates the immediately preceding duration. The same incident can therefore affect the two windows differently.
Do partial outages count?
They may. Time-only calculations treat a service as up or down, while request-based SLIs can represent partial impact through failed eligible events. Use the SLI and weighting rules in the service definition.
What does an SLA breach usually trigger?
Possible outcomes include service credits, remediation duties, review, or termination rights, but there is no universal consequence. Check the agreement's measurement, exclusion, claim, and remedy clauses.